Warranty Information

Warranty Information

Product Warranty

Limited Warranty for Prefinished Engineered Floors

Serenity Industry Co., Ltd offer limited warranty for its product under the following conditions.

Manufacturing Defects

Serenity Industry Co., Ltd. (“Manufacturer”) hereby warrants to the original buyer (“Buyer”), the goods to be free from manufacturing defects for as long as you own your home. Hardwood is a natural product and may have naturally occurring blemishes. The owner/installer of a Serenity Hardwood Floor must use reasonable selectivity and hold out or cut off objectionable naturally occurring blemishes.

Structure Warranty

Serenity Industry Co., Ltd hereby warrants to the original buyer of Serenity engineered flooring products, that, under normal use, the plies will not separate for as long as you own your home.

Finish Warranty

The Serenity Hardwood finish is warranted against wear through or lack of finish adhesion. See product sample or your retailer for duration of warranty on specific products. This warranty is conditioned upon Manufacturer’s receipt of notice in writing from the Buyer of the alleged defect prior to expiration of the limited warranty period and evidence that the Products were properly installed and not subject to any of the conditions described below.

Limitations on Liability

Buyer’s exclusive remedy and Manufacturer’s sole liability on any claim, whether in tort, contract, or breach of warranty, shall be limited to the repair or replacement of the defective goods for the affected area only which are proven to Manufacturer’s satisfaction to be defective in manufacture or the refund of the applicable purchase price. In no event and for no cause whatsoever, including any breach or default by Manufacturer, shall Manufacturer have any other liability (including without limitation incidental or consequential damages) or any monetary liability to Buyer in excess of the contract price or prices of the pertinent Products in question. If Manufacturer shall elect to repair or replace said Products which are in proven defective. All charges should be submitted to the Customer Relations Department for evaluation and review.


While our warranty is excellent, there are some limits to it. Any of the following shall void and invalidate our warranty

Visible Defect

Visible defects are those defects which are apparent on the face of the flooring. They must be noted by the installer and reported before installation so that replacement flooring can be furnished before installation

Building Settling or Uneven Subfloor

These situations are considered to be part of the pre-installation inspection process. Do not install wood flooring if these situations exist. This warranty does not cover damage caused by settling or uneven subfloors.Improper Installation:

Improper installations, done in a way that is contrary to the specifications, can cause problems with a Serenity floor. Manufacturer will not replace a floor with defects caused by improper installation.

Improper Maintenance or Inadequate Care

Your Serenity floor requires maintenance. Please follow the instructions that are recommended by Serenity. Seller will not replace a Serenity product damaged by improper maintenance or inadequate care.

Accidents, Abuse or Abnormal Wear:

This warranty does not cover damage resulting from accidents or abuses that stain or scratch the finish, diminished gloss, or indent the surface of the wood. It also does not cover damage caused by heavy or concentrated foot traffic, damage by pets claws (nails), and failure to protect the floor from sand, gravel and other abrasives by use of walk off mats.